Customer Support Specialist - English
STEPN
This job is no longer accepting applications
See open jobs at STEPN.See open jobs similar to "Customer Support Specialist - English" M13.FSL are the creators of the revolutionary move-and-earn game STEPN, a pioneering web3 social game GasHero an AI powered NFT marketplace MOOAR and Multichain DEX DOOAR
Our products and community are unparalleled in the space and offer a chance to be part of something special. For example, being part of the STEPN community is so much more than owning a digital sneaker that pays you to move. It is a vibe. It’s a way to tell the world you’re in the know and care about your wellbeing. It’s a flex. It’s an experience that you can only understand once you join the club.
Key Responsibilities:
- Provide exceptional support to our users via email in line with our SLAs.
- Log all the data accurately for business continuity.
- Communicate effectively with internal and external stakeholders to investigate and resolve the queries in accordance with our guidelines.
- Act as a bridge between the users and internal teams, gather all user feedback and share with the related teams to improve user experience.
- Escalate queries to the correct team in a timely manner.
Requirements:
- Minimum 1 year of experience in Customer Service or Technical Support areas.
- Minimum 1 year experience in Web3 industry (a must)
- Excellent English speaking/writing skills.
- Strong passion and interest for our products.
- Ideally experience in a remote-first environment.
What we offer:
- Work From Anywhere
- Competitive Salary and Benefits
- Learning & Development Budget
- Growth opportunities supported by FSL’s career path model.
This job is no longer accepting applications
See open jobs at STEPN.See open jobs similar to "Customer Support Specialist - English" M13.