Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We're laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We've started by reimagining the enterprise customer experience with a support use case. We believe that today's support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With advances in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today's cost.

Team

Maven has assembled a world-class team from companies like Google, Meta, Amazon, and Stripe, and is supported by executives & advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview

As an AI Tech Writer at Maven AGI, you will be the bridge between our cutting-edge AI agent technology and the customers and partners who implement it. You'll work hands-on with our product as a power user—setting up environments, connecting integrations, and testing use cases exactly as our customers do—then translate those experiences into exceptional enablement content that empowers users to succeed.

This is a solutions-engineer mindset applied to content creation. You'll spend your time configuring Maven's platform, building compelling demos, creating step-by-step guides, and producing enablement materials that help customers and partners get up and running quickly. You won't be writing code from scratch or building custom integrations for competitive POCs—instead, you'll be the expert at using and configuring our product, then documenting and demonstrating that expertise through world-class content.

What You'll Do

Hands-On Product Configuration & Enablement

• Configure and administer Maven's AI agent platform across various customer scenarios to gain deep implementation expertise

• Set up integrations, connect data sources, and configure workflows using the platform's admin interface and configuration tools

• Build compelling demos and proof-of-concept environments that showcase Maven's capabilities to customers and partners

• Test different use cases and configuration patterns to understand what works best for different customer scenarios

• Maintain demo environments and reference implementations that can be shown to prospects and used as learning resources

Enablement Content Creation

• Write comprehensive enablement documentation including setup guides, configuration best practices, admin tutorials, and troubleshooting resources

• Create customer-focused blog posts and articles that showcase implementation patterns, use cases, and success stories

• Develop video tutorials, walkthrough guides, and visual documentation that help customers get started quickly

• Produce templated configurations, setup checklists, and implementation playbooks that accelerate customer onboarding

• Build training materials and enablement resources for partners and customer success teams

Developer Relations & Community

• Create developer-focused content including API guides, integration tutorials, and code examples

• Write technical blog posts that showcase integration patterns, API capabilities, and developer best practices

• Engage with the developer community through documentation, forums, and technical resources

• Advocate for developer needs by providing feedback on developer experience and technical documentation

• Build reference implementations and sample integrations that demonstrate how to extend Maven's capabilities

• Collaborate with product teams to ensure developer-facing features are well-documented and accessible

Who You Are

Required Experience & Skills

• 3–6 years of experience in solutions engineering, technical writing, customer enablement, or similar customer-facing technical roles in B2B SaaS

• Strong configuration and admin skills: comfortable navigating complex software platforms, setting up integrations, configuring workflows, and troubleshooting technical issues without needing to write code

• Exceptional writing and communication ability: you can explain technical concepts clearly and create enablement content that helps diverse audiences (from business users to technical admins) succeed quickly

• Solutions-oriented mindset: you think like a solutions engineer—understanding customer needs, anticipating questions, and creating resources that accelerate time-to-value

• Demo and presentation skills: you can build compelling proof-of-concept environments and explain them clearly to both technical and non-technical audiences

• Customer empathy: you understand what makes great customer experiences and can identify friction points in onboarding, configuration, and day-to-day product usage

• Collaborative approach: you work effectively with cross-functional teams (Sales, Solutions Engineering, Product, Engineering) and can translate technical capabilities into customer value

Preferred Qualifications

• Experience with AI/ML technologies, LLMs, conversational AI platforms, or enterprise automation tools

• Background in developer relations, technical content writing, solutions engineering, implementation consulting, or technical account management

• Portfolio of enablement content, samples of content such as scenario guides, documentation samples, or demo environments you've created

• Experience building training programs or partner enablement initiatives

• Familiarity with common enterprise integrations (CRMs, helpdesk systems, knowledge bases, APIs, webhooks, etc.)

• Understanding of SaaS implementation patterns and enterprise software adoption best practices

• Ability to read and understand basic code (for troubleshooting configurations) without needing to write it from scratch

What We Offer

• High Impact in Cutting-Edge Field: Be at the vanguard of AI innovation, shaping how customers and partners implement and succeed with autonomous AI agents

• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes

• Professional Growth: Work directly with world-class talent from Google, Meta, Amazon, and Stripe, while developing expertise in both AI technology and customer enablement

• Creative Freedom: Opportunity to define enablement standards, demo environments, and content strategy for a rapidly growing platform

• Inclusive Culture: A diverse and welcoming work environment where everyone's voice is heard

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.