Strategy & Operations Manager - Delivery Operations



San Francisco, CA, USA
Posted on Tuesday, May 21, 2024
At Shef, we are building a homemade food marketplace. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees and out-of-work restaurant chefs) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef.
We are committed to reimagining home cooking around the country to empower everyone to make meaningful incomes by feeding their neighbor and have raised over $100m from investors including Andreessen Horowitz, Y Combinator, Craft Ventures, and M13, as well as founders and executives from Instacart, TaskRabbit, StubHub, AngelList, Lyft, Airbnb, and Yelp. We have a ton of exciting work ahead of us and are excited to have you join us!
We are looking for a strategy & operations manager who loves hard, physical operations, is excited by market-level P&Ls, and is eager to execute on daily delivery operations.
Your role will be on a small team with ownership of US market P&L, hub operations, ops coordinator team management, and delivery operations. It’s an exciting role for an individual who is execution-focused, analytically-minded, and is not afraid to jump into the trenches and get their hands dirty. The role requires being in office 3 days a week, and occasional travel (about once a quarter) to visit operations on the ground.

Your Responsibilities

  • Own the day-to-day delivery management of our five US markets: Bay Area, New York, LA, Seattle, and Chicago. You are responsible for delivery operations and executing towards on-time-in-full goals.
  • Manage delivery experience for Shef-Lite markets (i.e., outside of core market operations)
  • Manage vendors by working with various 3PL providers to maintain regular operations, negotiate rates, implement and enforce SOPs, and address urgent issues.
  • Design, implement, and analyze initiatives aimed at efficiency, quality, and capability enhancements in delivery operations, such as implementing new reverse logistics processes.
  • Reduce operational burden for yourself and the delivery teams by automating tasks through internal tools and scripts.
  • Build and roll out processes designed to support market management.
  • Analyze data in Excel to manage the P&L and draw insights. Ideally, pull data using SQL into spreadsheets to extract insights that will guide the business forward.
  • Collaborate with cross-functional team members to implement new processes in order to service product-market-fit or growth-oriented initiatives
  • Serve as a backup to the Strategy & Operations Manager of Hub Operations, collaborating to address hub issues as they arise.

What You Bring To The Role

  • Bachelor's degree in any of the following fields: operations, engineering, or similar
  • 3+ years of experience in operations, ideally in delivery and logistics, and track record of being an operational problem solver
  • Strong vendor management skills, able to manage delivery vendors and negotiate favorable terms while maintaining a positive relationship
  • Keen sense of ownership, where no task is too small or out of your purview
  • Capacity to take initiative in an evolving work environment while maintaining flexibility and a collaborative attitude while getting things done
  • Data-driven decision-making mentality and sound business judgment through strong analytical thinking
At Shef, we are building a platform that celebrates difference and cultural inclusivity by providing equitable opportunities for economic empowerment and by reimagining food making and sharing in our 21st century world. Our employee, shef, and customer communities represent a wide, beautiful cross-section of individuals from diverse cultures, ethnicities, races, and walks of life.
Shef is an equal opportunity employer. We strive to build a team that reflects the communities we serve, and a workplace that nurtures and empowers unique identities and experiences. We are committed to advancing equity in a tech industry that has often fallen short. We strongly encourage applications from BIPOC (Black; Indigenous; People of Color), women, LGBTQ+, and other individuals who are underrepresented in the industry, across color, religion, race, ethnic and national origin, physical ability, gender and sexual identity.
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