Careers

About the Role

The Account Manager role at Radiantgraph is a highly collaborative and influential position; this role will help shape how we work with our clients as our organization continues to expand. As an Account Manager you will be responsible for representing our organization to C level and executive level leadership at our clients, managing complex requirements, and interfacing with technical and non technical disciplines.

In order to be successful in this role, you should be knowledgeable about Marketing campaign planning/execution, excited by complex work, and energized by building processes from the ground up. You will work closely with our VP of Client Success to shape the way we manage key accounts, and you will influence our product roadmap over time by representing client feedback and priorities to internal stakeholders.

Responsibilities

• Relationship Management

  • Build and manage relationships with our key customers. Contacts will include leadership from Marketing, Product and Engineering, Clinical resources, among others.

  • Translate between technical resources and Marketing leadership, to ensure alignment on planned activities, KPI’s, and measurable outcomes of our efforts.

  • Host recurring meetings, including recurring business reviews and strategic planning sessions

• Strategy & Planning

  • Drive Radiantgraph’s understanding of the needs and goals of our clients, and actively work to represent our client internally to Radiantgraph stakeholders.

  • Consultative planning and tracking of marketing campaigns, consulting customers on best practices and overall strategy for use of the Radiantgraph platform.

  • Develop and influence strategic plans for Radiantgraph’s key customers, including responsibility for securing expansion opportunities

  • Represent Radiantgraph’s platform and services to leaders in the Marketing space; act as a the key point of translation between technical resources and client leaders.

• Expansion Planning and Negotiation

  • Identify new opportunities for expansion with our existing client base.

  • Manage negotiation, pricing, and scoping of client expansions, with support from internal SME's

• Cross Org Collaboration:

  • Directly manage or track the timelines for multiple projects, including initial implementation, marketing experiment execution, and expansion efforts (technical, services, etc)

  • Collaborate across internal and external teams, bringing executive stakeholders together to drive decisions and clear outcomes with shared priorities in mind

Requirements

• 5-8 years of experience in an Account Management role, directly responsible for the satisfaction and experience of a portfolio of customers. Preferably in a high growth or startup.

• 3+ years of experience working with Enterprise level customers, preferably in a SaaS environment

• 2+ years of experience working in the Marketing space, with preference given to experience in Growth Marketing. Familiarity with marketing automation, campaign creation and management, or other growth marketing activities preferred.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders at all levels

• Proven track record of driving net revenue retention and account growth