Director, ECCs



United States
Posted on Saturday, June 22, 2024
About Prepared

Emergency Centers, vital to our society, are often constrained by technology that dates back to the landline era. This presents a stark contrast to our current smartphone-centric, socially connected world. At Prepared, we bridge this gap with cutting-edge technology that harnesses the power of Artificial Intelligence to revolutionize how emergency calls are handled. Our innovative technology is providing a suite of tools that significantly boost the capabilities of 911 dispatch centers and first responders. With our solutions implemented in over 900 cities across 48 states, we're positively impacting the lives of approximately 75 million people.

Fueled by a recent $16 million Series A funding from Andreessen Horowitz and support from Gradient (Google’s AI Fund), we're accelerating our growth to become an integral part of every emergency call, reshaping global emergency response for a safer, more responsive world.

Joining the Prepared team means more than just a new role. It's a chance to be at the forefront of impact tech that significantly improves public safety and touches lives across the globe. Your work here will have a direct, meaningful impact, contributing to the technological evolution of emergency services. At Prepared, you're not just part of a team; you're a key player in a larger mission to foster a safer, more interconnected world.

Position Overview

We are seeking an experienced and strategic Director of ECC’s to head our team of ECC Managers. This role is pivotal in driving our growth in the public safety sector, overseeing customer acquisition strategies, and leading a team to establish robust relationships and close deals within specific regional targets in the U.S. The ideal candidate will bring extensive experience in the public safety/911 market, a proven track record in sales leadership, and a passion for making a difference in public safety.

Key Responsibilities

  • Leadership and Management: Lead and mentor a team of ECC Managers, fostering a culture of high performance and collaboration.
  • Lead Generation: Lead a team that delivers at least 10 qualified leads per month each, focusing on expanding our reach into new agencies where we do not yet have a network.
  • Industry Expertise: Leverage strong PSAP experience to provide insights and develop relationships within the industry.
  • Network Expansion: Tap into existing networks and build new connections to sustain lead generation beyond initial contacts.
  • Travel: Represent Prepared at industry events such as APCO and NENA, and leading a team that accompanies Account Executives on in-person visits to generate leads. Travel is expected to be less than 50%.
  • Regional Focus: Leading a team based in 3 different time zones (US based).
  • Team Collaboration: Work in a goal-driven environment with a structure of 1 ECC Manager supporting 2 Strategic Account Executives and 2 Account Executives.

About You

  • Experience: Proven track record as a leader in a PSAP or with strong industry knowledge and a network of contacts.
  • Market Expertise: Deep understanding of public safety/ 911 agencies and the unique challenges they face.
  • Strategic Skills: Demonstrates exceptional analytical skills and strategic planning abilities with a track record of developing successful sales strategies.
  • Communication Proficiency: Excellent verbal and written communication skills, with an ability to clearly articulate technical concepts and foster meaningful relationships with clients.
  • Leadership Abilities: Proven ability to lead, inspire, and develop a high-performing sales teams.
  • Adaptability and Drive: Highly motivated and adaptable, ready to thrive in a fast-paced and evolving startup environment, with a resilience that matches the urgency of public safety challenges.

Additional Requirements

  • Travel: Willingness and ability to travel within the region to meet with clients and understand their needs firsthand.
  • Professional Development: A proactive approach to learning and professional development in the public safety technology landscape.

Pay Transparency

The base compensation for this role is approximately $150,000–180,000 per year, excluding bonus targets and incentive plans. You are also eligible for employee benefits, company equity grants, participation in Prepared’s unlimited vacation program, and free membership to One Medical.