Director, Customer Enablement
Prepared
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
The Director, Data Integration & Architecture leads the teams responsible for delivering Axon’s third-party integrations and data conversion initiatives, ensuring seamless interoperability between legacy public safety systems and Axon’s cloud-based platform. This leader drives operational excellence, develops scalable processes and tooling, and guides technical strategy to support customer success and Axon’s evolving product ecosystem. The role oversees Solution Architects and Data Solution Engineers, ensuring high-quality delivery, continuous improvement, and strong cross-functional alignment.
Axon has lead the global effort to protect life and through electric weapons, body cameras, a number of real-time sensors, public safety software products and AI tools. Axon is uniquely positioned to tie together every aspect of an incident in order to help law enforcement agencies better prepare for what might happen, respond efficiently and effectively, deliver justice, ensure the well being of their officers, and increase the safety of communities. Working together with our customers and product teams, you will build the foundation for Axon’s outcome-oriented data efforts.
What You’ll Do
Location: Remotely from the United States. 30% travel required
Reports to: Sr. Director, Productivity SaaS
Direct Reports: 8-10
- Lead and develop Managers of Solution Architects and Data Solution Engineers, providing clear direction, coaching, and performance oversight.
- Drive execution quality by improving speed, consistency, and accuracy across integration and data conversion engagements.
- Partner with engineering, networking, and infrastructure teams to design and deliver secure, scalable integration solutions for public safety customers.
- Serve as the technical escalation point for customer and executive stakeholders, ensuring proactive communication and resolution of complex challenges.
- Allocate resources across a dynamic portfolio using structured capacity modeling, forecasting, and workforce planning practices.
- Collaborate closely with Sales, Product, Engineering, PSO, and customer leadership to align integration and conversion requirements with delivery capabilities.
- Communicate project status, risks, and technical strategies effectively to internal and external executive sponsors.
- Develop and refine standardized methodologies, frameworks, and tooling to increase productivity, repeatability, and deployment quality.
- Lead automation efforts across integration and data conversion workflows, evaluating and implementing technologies that reduce manual effort and increase reliability.
- Modernize Axon’s internal integration and conversion tooling, with a focus on scalability, usability, observability, and low-code/no-code enablement.
- Consolidate legacy tools into a unified integration and conversion platform and define a long-term roadmap that accelerates delivery velocity.
- Identify emerging technical and operational challenges and propose forward-thinking solutions informed by customer needs and industry best practices.
- Define and guide the roadmap for new integration and data conversion service offerings, partnering with Product, Engineering, and GTM teams.
- Shape packaging, pricing, scoping, and delivery models for new offerings, ensuring predictable, repeatable, and market-ready service capabilities.
- Challenge the status quo in go-to-market and service delivery approaches, driving innovative strategies that expand customer value and operational efficiency.
What You Bring
- Bachelor’s degree and 8-10+ years experience or 15+ years relevant experience in lieu of degree
- Minimum 5+ years of people management; ideally 10+ years in technical leadership roles
- Experience designing, deploying, or integrating technical solutions in networking, application platforms, APIs, or data pipelines
- Familiarity with modern scripting or automation tools (Python, Bash, etc.) and cloud platforms; Azure Pipelines/Dataflows experience a plus
- Managerial experience developing teams, supported by strong competency in resource modeling, forecasting workload demand, and planning capacity to meet evolving project and customer needs
- Solid understanding of project management, business process analysis, and integration methodologies
- Effective communication with both technical and non-technical resources, including clients and vendors
- Background in public safety or experience deploying RMS solutions strongly preferred
- Past experience deploying and implementing a Records Management System (RMS) into a public safety agency
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.