Company Overview:

Pietra is a dynamic and rapidly growing startup with a third-party logistics (3PL) warehouse, specializing in serving creator-led brands. Our mission is to provide exceptional logistics solutions that empower our brands to scale their businesses more easily and affordably.

Position Overview:

We are seeking a dedicated and experienced Account Manager to join our team at our warehouse facility in the Charlotte, North Carolina area. The Account Manager will play a crucial role in maintaining strong relationships with our creator-led brand customers, ensuring their logistics needs are met with excellence.

I. Key Responsibilities:

Client Relationship Management:

• Act as the primary point of contact for assigned creator-led brand customers, building strong and lasting relationships.
• Understand each customer's unique needs, challenges, and objectives related to logistics and supply chain management.
• Address and resolve fulfillment issues, shipping delays, storage concerns, and billing inquiries promptly and effectively.

Account Management:

• Interface with brands regularly and directly to ensure their needs are met and issues are addressed in a timely manner.
• Collaborate with internal teams such as operations, warehousing, and transportation to ensure seamless execution of customer orders and projects.
• Monitor key performance indicators (KPIs) related to order fulfillment, shipping accuracy, inventory management, and billing accuracy for assigned brands.

Business Development:

• Identify upselling and cross-selling opportunities to expand services and grow revenue within existing customer accounts.
• Proactively address potential logistics challenges or bottlenecks and propose solutions to enhance customer satisfaction and loyalty.

Problem Resolution:

• Actively engage in problem-solving for complex logistics issues, including but not limited to inventory discrepancies, shipping errors, and billing disputes.
• Document and communicate resolution plans to customers and internal stakeholders, ensuring transparency and accountability.

II. Qualifications:

• Bachelor's degree in business administration, logistics, supply chain management, or a related field.
• Proven experience (2+ years) in account management or customer-facing roles within the logistics, transportation, or supply chain industry.
• Strong understanding of logistics operations, warehouse management, inventory control, fulfillment processes, and billing procedures.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to multitask, prioritize workload, and thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite/Google Suite and WMS software.

III. Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth within a dynamic and innovative company.
• Collaborative and supportive work environment.