Role: Product Manager, Onboarding

Location: Miami, FL or London, UK

The Problem and the Role

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions.

We are seeking a Product Manager to own the client onboarding experience end-to-end and act as the architect of how global institutions, corporates, and high-growth companies become live, trading clients on the OpenFX platform. We have built a world-class financial engine. Now we need an onboarding experience that matches it.

This is a foundational role where you will own the onboarding ecosystem from the ground up: designing client journey flows by segment, enabling clients to reach "ready to trade" across every product and corridor, and directly influencing how quickly clients go from first touch to first transaction. OpenFX operates across multiple currency corridors and the roadmap is expanding aggressively. Every new corridor and product brings its own compliance requirements, document standards, and integration complexity. You will build the architecture that scales with that ambition rather than requiring a rebuild every time we expand.

What You'll Actually Do & Own

• Own the Onboarding Journey Architecture by Segment: Design and maintain the onboarding flows for every client type: direct institution, API developer, and channel partner. You define the stages, gates, required inputs, and handoff criteria, and own the segmentation logic that routes clients to the right flow based on product and corridor.
• Own Time-to-First-Transaction as the North Star: TTFT is your scorecard, measured per product and per corridor. You instrument where clients stall, identify where time is lost, and drive cross-functional work to remove it.
• Own the Compliance Data Collection Experience: You own the client-facing UX, data collection flows, and document submission experience that gets a client to the point where they have submitted everything needed. You work closely with the compliance team to ensure the experience is built around their requirements.
• Own Multi-Product Onboarding Across the Full OpenFX Suite: Every product OpenFX ships, a client onboards through your product. You own the conditional journey logic, gate criteria, and milestones that define "onboarded" for each product line.
• Own the Onboarding Communication Layer: You own the lifecycle communication system that keeps clients moving toward first trade: automated nudges, an in-product progress checklist, and specific guidance tailored to each requirement in the journey.
• Own ongoing onboarding discovery: Maintain a regular cadence of client interviews, data analysis, and hypothesis testing that continuously identifies friction points and validates interventions. The 30-day audit is the starting point, not the finish line.

What Success Looks Like

• Time to First Trade: You own TTFT as a metric across every inbound channel and client segment. You instrument the funnel, set the baseline, define the target, and drive the cross-functional work to move the number.
• Onboarding Completion Rate: 80% of accounts created reach first trade. You own the funnel from account creation to that moment and are accountable for the drop-off between them.
• Self-Serve Completion Rate: You establish what percentage of clients can complete onboarding without manual intervention, set the baseline, and improve it every quarter.
• First-Time Pass Rate: You increase the share of clients who clear compliance checks on the first submission without rework, escalation, or manual intervention, by building a data collection experience that sets clients up to succeed before they submit.

Requirements

• 3 to 5 years of Product Management experience: You have owned an onboarding or activation funnel for a B2B or institutional product and can point to the drop-off you identified, the intervention you built, and the number that moved.
• Compliance and Institutional Client Fluency: You have a working understanding of AML, KYC, and KYB requirements for institutional clients and can translate them into product decisions in close collaboration with a compliance team. You are familiar with corporate entity structures, UBO documentation, and sanctions screening, and have worked on products where these were central to the experience.
• Global Product Experience: You have worked on a product that operates across multiple countries with distinct regulatory requirements. You understand the architectural implications of multi-jurisdiction compliance and have made product decisions shaped by that complexity.
• Data Ownership: You instrument your own funnel, identify where clients stall, size the opportunity, and prioritize without waiting for someone else to hand you the analysis.
• Cross-Functional Execution: You have shipped in environments where Legal/Compliance, Operations, and GTM needed to move on the same timeline, and you know how to create alignment across functions with different incentives.
• Financial Services or Fintech Context: You have worked on payments, FX, banking, or digital asset products where regulatory requirements were a first-class constraint.

Preferred

• API-First Product Experience: Familiarity with API-first B2B products and developer onboarding flows.
• Experimentation: Experience running A/B tests on onboarding or activation flows and making decisions backed by data.
• Verification Vendor Experience: Exposure to identity and business verification vendors.

Why This Role?

• Foundational Ownership: You are the first PM dedicated to onboarding at OpenFX. You will define what good looks like, set the standards, and build the system from scratch.
• Direct Growth Impact: Onboarding is where growth either materializes or stalls. This role has a direct, measurable line from the work to a client's first trade.
• Greenfield Architecture: You are building the onboarding product from the ground up. In close collaboration with compliance, you define the segmentation logic, the jurisdiction-specific flows, and what "onboarded" means for each product line.
• The Cutting Edge of Finance: This role sits at the intersection of global FX, settlement, and treasury operations, applied to a payment stack that is rewriting how institutions move money.
• Where This Role Grows: The next milestone is the channel partner onboarding program: designing the white-label flows, credentialing model, and sub-client activation playbook that lets partners onboard their clients on OpenFX rails while compliance and risk controls remain intact underneath.
• The Team: You are joining a team of ex-Stripe, J.P. Morgan, and Kraken alumni. We are backed by Accel and Lightspeed, and we believe that onboarding is a core part of the product.