About Niural

Niural is an AI-native platform that unifies payroll, compliance, HR, and financial operations into a single intelligent system. We enable companies to hire, pay, and manage teams across 150+ countries with speed, accuracy, and precision.

Backed by Marathon Management, M13, and Inspired Capital, Niural is redefining the future of global workforce infrastructure and intelligent finance.

Why Niural?

At Niural, operational excellence is just as important as product innovation.

As a Benefits Specialist, you will play a critical role in ensuring employees across the U.S. receive accurate, timely, and reliable benefits support. In a platform that powers payroll and compliance at global scale, precision matters. Your work directly impacts employee trust, financial accuracy, and client satisfaction.

Here, attention to detail is not optional — it is essential to delivering intelligent, compliant, and seamless workforce operations.

About the job

The Benefits Specialist supports the administration of U.S. employee benefit programs and ensures that enrollments, changes, and related benefit activities are processed accurately, efficiently, and within established timelines.

This role works closely with insurance carriers and cross-functional internal stakeholders to maintain smooth benefits operations. The ideal candidate is highly organized, detail-oriented, proactive in follow-through, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Process and review employee benefit enrollments, terminations, and coverage changes
• Maintain accurate and up-to-date benefit records across internal systems and carrier platforms
• Partner with internal teams to ensure correct benefit setup and payroll deductions
• Coordinate with insurance carriers to resolve eligibility discrepancies, enrollment issues, and employee/client inquiries
• Support and execute open enrollment activities, including data validation and issue resolution
• Review carrier files, eligibility reports, and benefit data to ensure accuracy and compliance
• Track outstanding issues and ensure timely follow-through to resolution
• Maintain clear documentation and organized task-tracking logs
• Support renewals, new implementations, and benefits-related administrative workflows
• Escalate time-sensitive issues promptly when necessary
• Manage, monitor, and triage internal ticket queues to maintain efficient workflow
• Ensure SLAs for acknowledgment and resolution are consistently met
• Proactively follow up on open tickets to prevent delays and maintain high client satisfaction
• Participate in internal meetings to share feedback, identify workflow improvements, and enhance customer service operations

Requirements

• 0-2 years of experience in benefits administration, or related roles
• Experience supporting U.S. employee benefit programs.
• Strong attention to detail and data accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Experience working with insurance carriers and benefit platforms preferred
• Comfortable working with internal ticketing systems and task management tools
• Proficiency in Excel or similar tools for data validation and reporting
• Strong problem-solving skills and proactive follow-through
  

What We Offer

• Competitive salary package designed to reward your expertise and contributions.
• Access to continuous learning and career advancement programs.
• Opportunities for mentorship and coaching to help you grow in your career.
• Supportive and collaborative work environment where ideas are valued and teamwork is encouraged.
• Latest MacBook Pro and a high-performance monitor will be provided to boost your productivity.
• We’ve also partnered with select universities in the US to provide “fast track” admissions to star performers who may want to pursue their Masters in CS in the US.
• High performers will be sponsored for L1 visas as well as immigrant visas (Green Card) to the US.