About Niural

At Niural, we're not just building products; we're redefining how companies operate in a new era of the internet driven by AI. We're creating truly global solutions that empower businesses to thrive in the digital economy. If you're eager to join a relentlessly ambitious team, develop tools that will influence the flow of billions of dollars, and share in the asymmetric financial rewards of building foundational internet infrastructure, then come help us shape the future of finance.

About the job

As a Customer Success Manager at Niural, you will own client relationships end-to-end, ensuring our customers achieve maximum value from our products and services. With a growing client base, this role is essential to providing tailored account management and a white-glove experience to every customer.

You’ll act as the primary point of contact for your assigned accounts—leading onboarding sessions, guiding clients through best practices, resolving complex issues with tact, and ensuring smooth adoption of Niural’s Payroll and PEO solutions. You will also partner closely with cross-functional teams to proactively address challenges, track client satisfaction, and surface opportunities for growth.
This role is ideal for someone with prior industry experience who is ready to step into client meetings and onboardings immediately after initial training.

Responsibilities

• Serve as the main point of contact for assigned client accounts, building strong and trusted relationships.
• Lead client onboarding sessions and provide ongoing guidance to ensure smooth adoption of Niural products.
• Anticipate client needs, identify potential issues early, and propose solutions that drive long-term success.
• Collaborate with internal teams—including Payroll, Payments, Ops, Benefits, and Tech—to resolve challenges quickly and effectively.
• Track client satisfaction and proactively identify opportunities to improve engagement and retention.
• Escalate critical issues to leadership as needed, ensuring client concerns are addressed with urgency and professionalism.
• Share client feedback and insights internally to drive product and process improvements.

About you

You will thrive in this role if:

• You are a confident communicator who can lead client conversations with clarity, empathy, and strategic insight.
• You can juggle multiple accounts and priorities without losing focus on the details.
• You think ahead and anticipate client needs rather than waiting for issues to surface.
• You enjoy building relationships and want to become a trusted advisor to clients.
• You are proactive, adaptable, and excited to work in a fast-paced, growing global HR and payroll company.

Requirements

• 3+ years of experience in customer success, account management, or a client-facing role (preferably in SaaS, HR, payroll, or fintech).
• Undergraduate degree in business, communications, or related field preferred.
• Strong communication and presentation skills (verbal and written).
• Proven ability to multitask, prioritize, and manage accounts effectively.
• Strategic thinker with a client-first mindset and problem-solving orientation.
• Comfortable collaborating across teams and managing complex client needs.

What we offer

• Laptop provided to support your productivity.
• Competitive salary package designed to reward your expertise and contributions.
• Access to continuous learning and career advancement programs.
• Opportunities for mentorship and coaching to help you grow in your career.
• Supportive and collaborative work environment where ideas are valued and teamwork is encouraged.