About Niural

At Niural, we're not just building products; we're redefining how companies operate in a new era of the internet driven by AI. We're creating truly global solutions that empower businesses to thrive in the digital economy. If you're eager to join a relentlessly ambitious team, develop tools that will influence the flow of billions of dollars, and share in the asymmetric financial rewards of building foundational internet infrastructure, then come help us shape the future of finance.

About the job

As a Customer Support Associate, you will be the first line of defense for incoming client queries and support requests. This is a foundational role within our operations and client success ecosystem, where your core responsibility is to ensure every query is handled with clarity, empathy, and speed.

You’ll respond to a range of general support emails and inquiries, routing complex issues to the appropriate internal teams including payments, operations, payroll, transactions, benefits, and tech. Your ability to communicate clearly and solve problems efficiently will directly impact client satisfaction and retention. This is a perfect role for someone looking to break into the global tech and HR/payroll space, with hands-on exposure to how a fast-growing company operates from the inside.

Responsibilities

• Serve as the primary point of contact for general client support queries via email and other support channels.
• Triage, escalate, and route client issues to appropriate internal departments with precision.
• Collaborate with cross-functional teams including Payroll, Payments, Ops, Benefits, and Tech to drive timely resolutions.
• Ensure every support ticket is logged, tracked, and resolved according to SLAs.
• Maintain a high standard of professionalism and empathy in all client interactions.
• Continuously update support documentation and suggest process improvements.
• Actively contribute to building a culture of responsiveness, accuracy, and client-first service.

About you

You will succeed in this role if:

• You are a clear, concise, and empathetic communicator who genuinely enjoys helping others.
• You remain calm under pressure and can solve problems with a cool head.
• You’re proactive, detail-oriented, and don’t shy away from responsibility.
• You take pride in your work and want to be part of something meaningful.
• You enjoy working in a fast-paced, team-oriented environment where learning never stops.
• You’re curious, coachable, and hungry to grow into bigger roles in the future.

Requirements

A formal degree is appreciated but not required. We care more about your ability to communicate, solve problems, and serve clients well.

• 1–2 years of experience in customer support, client services, or any client-facing role.
• Excellent written and verbal English communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Basic familiarity with tools like Zendesk, Intercom, or Freshdesk is a plus.
• Comfortable with learning new systems and processes quickly.
• A team player who can collaborate well across departments.

What we offer

• Laptop and monitor provided to support your productivity.
• Competitive salary package designed to reward your expertise and contributions.
• Access to continuous learning and career advancement programs.
• Opportunities for mentorship and coaching to help you grow in your career.
• Supportive and collaborative work environment where ideas are valued and teamwork is encouraged.
• We’ve also partnered with select universities in the US to provide “fast track” admissions to star performers who may want to pursue their Masters in CS in the US.
• High performers will be sponsored for L1 visas as well as immigrant visas (Green Card) to the US.