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Business Operations Manager

Niural is a leader in modern payroll and HR technology - with the most powerful suite of products that covers payroll in the US and globally in 150+ countries. Niural is named after neural networks, the founding blocks of artificial intelligence, and is a trailblazer in leveraging AI to streamline payroll and HR operations for companies small and big. We pride ourselves on fostering an inclusive and down-to-earth culture that encourages innovation, values diverse perspectives, and promotes a sense of belonging. Our founders are repeat entrepreneurs with several successful exits under their belt and were the builders of the original AI SuperAgents - way before ChatGPT existed.

Why Niural?

If you are a person who was drawn into tech through the promise of creating cutting-edge tools for a more exciting future, but find yourself jaded with the fact that the world's smartest engineers are spending their lives optimizing how frequently we click on ads, this is your opportunity to change that.

We’re building a future that changes the way companies participate in the new era of the internet and create truly global products as they participate in a digital economy. If you want to work with an ambitious team, create tools that will control billions of dollars, and participate in the asymmetric financial upside of creating foundational internet infrastructure, come help us build the future of human-focused products in the age of AI.

About The Job

Niural is a high-growth company with a global footprint, striving to redefine operational excellence and client satisfaction. We are seeking a dynamic and experienced business operations manager to lead and establish our operations in India. This pivotal role requires a strategic thinker with exceptional operational, financial, and leadership capabilities to drive our India business setup and ensure seamless day-to-day operations.

Responsibilities

• ul]:list-none has-[>ol]:list-none" value="1">Office Setup and Compliance:
• ul]:list-none has-[>ol]:list-none" value="2">
• ul]:list-none has-[>ol]:list-none" value="1">Oversee the establishment of Niural’s India office, including infrastructure setup, legal registrations, and statutory compliance.
• ul]:list-none has-[>ol]:list-none" value="2">Ensure timely completion of all legal and statutory requirements, such as company incorporation, licensing, and adherence to labor laws, taxation, and industry-specific regulations.
• ul]:list-none has-[>ol]:list-none" value="2">Operational Strategy and Risk Management:
• ul]:list-none has-[>ol]:list-none" value="3">
• ul]:list-none has-[>ol]:list-none" value="1">Develop and implement operational processes to enhance efficiency, streamline workflows, and support scalable growth.
• ul]:list-none has-[>ol]:list-none" value="2">Identify potential risks (legal, operational, or financial) and implement mitigation strategies to ensure smooth and secure operations.
• ul]:list-none has-[>ol]:list-none" value="3">Client Services and Quality Assurance:
• ul]:list-none has-[>ol]:list-none" value="4">
• ul]:list-none has-[>ol]:list-none" value="1">Lead client service functions, ensuring high-quality support, customer satisfaction, and strict adherence to Service Level Agreements (SLAs).
• ul]:list-none has-[>ol]:list-none" value="2">Establish and monitor key performance indicators (KPIs) to measure and improve customer satisfaction and operational efficiency.
• ul]:list-none has-[>ol]:list-none" value="4">HR Management and Workforce Development:
• ul]:list-none has-[>ol]:list-none" value="5">
• ul]:list-none has-[>ol]:list-none" value="1">Manage the end-to-end recruitment process, including hiring, onboarding, and fostering alignment with local workplace culture.
• ul]:list-none has-[>ol]:list-none" value="2">Develop HR policies and practices that align with Indian work culture while maintaining Niural’s global standards to ensure a motivated and engaged workforce.
• ul]:list-none has-[>ol]:list-none" value="3">Implement KPIs to evaluate employee productivity and performance.
• ul]:list-none has-[>ol]:list-none" value="5">Financial Operations:
• ul]:list-none has-[>ol]:list-none" value="6">
• ul]:list-none has-[>ol]:list-none" value="1">Oversee financial operations, including budgeting, accounting, and compliance with local financial regulations.
• ul]:list-none has-[>ol]:list-none" value="2">Prepare and deliver detailed financial and operational reports to senior management, incorporating key metrics and data-driven insights.
• ul]:list-none has-[>ol]:list-none" value="6">Vendor and Contract Management:
• ul]:list-none has-[>ol]:list-none" value="7">
• ul]:list-none has-[>ol]:list-none" value="1">Negotiate and manage contracts with vendors, service providers, and consultants to support efficient business operations and office setup.
• ul]:list-none has-[>ol]:list-none" value="2">Ensure cost-efficiency, quality assurance, and scalability in vendor relationships.
• ul]:list-none has-[>ol]:list-none" value="7">Global Collaboration:
• ul]:list-none has-[>ol]:list-none" value="8">
• ul]:list-none has-[>ol]:list-none" value="1">Collaborate with global teams to align India operations with Niural’s broader company objectives and standards.
• ul]:list-none has-[>ol]:list-none" value="8">Office and Facilities Management:
• ul]:list-none has-[>ol]:list-none" value="9">
• ul]:list-none has-[>ol]:list-none" value="1">Oversee office management, including facilities, procurement of supplies, and administrative support to ensure an optimal working environment.
• ul]:list-none has-[>ol]:list-none" value="9">Operational Point of Contact:
• ul]:list-none has-[>ol]:list-none" value="10">
• ul]:list-none has-[>ol]:list-none" value="1">Act as the go-to person for all operational needs, troubleshooting issues, and ensuring smooth workflows across all departments.
  

Requirements

• ul]:list-none has-[>ol]:list-none" value="1">Education:
• ul]:list-none has-[>ol]:list-none" value="2">
• ul]:list-none has-[>ol]:list-none" value="1">Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
• ul]:list-none has-[>ol]:list-none" value="2">Experience:
• ul]:list-none has-[>ol]:list-none" value="3">
• ul]:list-none has-[>ol]:list-none" value="1">5-7 years of experience in Business Operations and Project Management.
• ul]:list-none has-[>ol]:list-none" value="2">At least 2-3 years of experience managing operations in India.
• ul]:list-none has-[>ol]:list-none" value="3">Proven experience in setting up new offices, ensuring legal and statutory compliance, and managing cross-functional teams.
• ul]:list-none has-[>ol]:list-none" value="4">Experience managing client services, HR functions, and vendor relationships in an international company (preferred).
• ul]:list-none has-[>ol]:list-none" value="3">Skills:
• ul]:list-none has-[>ol]:list-none" value="4">
• ul]:list-none has-[>ol]:list-none" value="1">Strong knowledge of Indian labor laws, taxation, and business regulations.
• ul]:list-none has-[>ol]:list-none" value="2">Ability to create and implement operational strategies that enhance efficiency and scalability.
• ul]:list-none has-[>ol]:list-none" value="3">Excellent communication and interpersonal skills to collaborate with global teams, clients, and local staff.
• ul]:list-none has-[>ol]:list-none" value="4">Strong project management and risk management skills.
• ul]:list-none has-[>ol]:list-none" value="5">Financial acumen, including the ability to manage budgets, accounting, and financial compliance.
• ul]:list-none has-[>ol]:list-none" value="6">Proficient in using business operations and HR management software.
  

What We Offer

• ul]:list-none has-[>ol]:list-none" value="1">A competitive salary package is designed to reward your expertise and contributions.
• ul]:list-none has-[>ol]:list-none" value="2">Access to continuous learning and career advancement programs.
• ul]:list-none has-[>ol]:list-none" value="3">Supportive and collaborative work environment where ideas are valued and teamwork is encouraged.
• ul]:list-none has-[>ol]:list-none" value="4">A laptop will be provided to support your productivity.
  
  

Want to make a dent in the universe? Apply now.

Application Instructions

Interested candidates are invited to submit their resume and a brief email highlighting why they would be an excellent fit for Niural’s executive team to recruitment@niural.com

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