Marketplace Operations - Ecommerce Lead
Max Retail
Operations
West Palm Beach, FL, USA
Posted on Dec 12, 2024
Who We Are: Max Retail helps independent retailers and brands sell their unsold inventory through its network of online and offline retailers. Our technology enables the preservation and growth of the independent retail industry through its platform that easily and frictionlessly connects the supply of unsold inventory to a global network of demand. Max Retail will become the largest supply chain that holds zero inventory.
As the Marketplace Operations - Ecommerce Lead for Max Retail, you will manage the network of e-commerce sales channels, develop comprehensive strategy per channel, manage listings distribution, develop new processes & analytics for new sales channels, and own the demand inputs (listing volume, quality of listing, retail category coverage, promotions, etc) . This role will require knowledge of e-commerce, marketplace dynamics, retail fundamentals, deep analytics, and account management. The Marketplace Operations - Ecommerce Lead is a new position at Max Retail so you will get to shape its goals and objectives!
Sales Channel Account Management :
- Develop sales channel strategy to support Financial sales goalsIdentify controllable inputs to support sales plan, setting up monthly goals
- Collaborate with cross-functional teams to drive month-over-month (MoM) growth in Gross Merchandise Value (GMV) for each sales channel.
- Work with the sales channel team to coordinate and execute effective price adjustments, promotional campaigns and email marketing initiatives.
- Compile and analyze key performance metrics, such as sales, conversion rates, and customer satisfaction in order to identify trends and opportunities for improvement.
- Utilize data-driven insights to optimize product listings, pricing strategies, and marketing campaigns to maximize sales and profitability.
- Respond to sales channel platforms’ messages, providing excellent customer support.
- Update leadership on any controllable deviation to the goals
- Proactively identify pain points and bugs with our sales channels
Distribution to Sales Channels:
- Manage and Improve efficient Inventory Distribution to Sales Channels
- Lead the optimization of product data and listings to ensure seamless and efficient distribution across all sales channels.
- Oversee the product listing process, adhering to strict timelines and identifying opportunities to streamline workflows for maximum efficiency.
- Proactively gather requirements and champion the development of automated solutions to improve speed and accuracy of inventory distribution to sales channels.
- Develop and execute strategies to expand category mappings, leading to a wider assortment of products being offered on sales channels.
- Troubleshoot & Resolve Product Errors:Analyze and troubleshoot product data errors to ensure accurate listings and prevent channel disruptions.
- Report continuously on the count of listings and units active on sales channels
- Enrich Product Data to Increase SalesIdentify missing product information and implement solutions to fill those gaps, maximizing the amount of inventory eligible for sales channels.
- Leverage Third-Party Tools & MappingsUtilize third-party tools (i.e. feedonomics) mappings to optimize product data for each sales channel's specific requirements.
Launch New Sales Channels:
- Plan, track, and execute the launch of new sales channels using project management tools
- Work closely with product and engineering teams to identify and implement necessary tools or features for a successful launch.
- Curate a strategic product assortment that aligns with the target market, channel-specific requirements, and brand positioning.
Who You Are:
- 3+ years of experience in e-commerce, e-commerce content management, digital marketing, or a similar role such as merchandising and/or category management .
- Understanding of SEO principles and their impact on product discoverability
- Familiarity with pricing and merchandising techniques.
- Proficiency in identifying technical issues related to product listings.
- Experience with product listing optimization and attribute analysis.
- Ability to effectively communicate with internal teams, external partners, and customers.
- Exceptional attention to detail and excellent ability to identify data errors.
- Strong organizational ability to manage a diverse set of projects/tasks virtually.
- Proactive mindset with a commitment to process improvement.
- Proficiency in Microsoft Excel, including advanced data manipulation and analysis skills.
Preferred Qualifications
- Understanding of fashion product life cycles and market demands and wholesale operations.
- Proficiency in using product catalog tools and sales channel platforms - such as Mirikal, Channel Engine, Feedonoics, Shopify, Ebay, Amazon etc.