As a Solutions Engineer at Estuary, you’ll work directly with our founding team to help companies unlock the power of their real-time data. Your work will directly shape how users harness their real-time data, driving our product's development and creating seamless user experiences. Working at the intersection of engineering, product, and customers, this role offers the unique opportunity to influence Estuary’s product roadmap while ensuring a smooth and impactful experience for our users. We’re looking for individuals with an insatiable curiosity to dive into technical challenges and an empathetic approach to making complex concepts accessible to others. This role is perfect for someone who thrives in a startup environment and seeks the freedom to implement ideas without the constraints of a larger company.Responsibilities:- Focus on solving specific customer pain points to create a seamless end-to-end experience.- Lead discovery of user challenges, translating insights into actionable product strategies.- Develop technical documentation of customer requirements and maintain internal resources.- Actively engage in user-support channels, addressing questions and issues raised by Flow users.- Provide hands-on technical support, conducting independent investigations when needed.- Build strong relationships with customers to act as a trusted conduit, influencing their data strategy.- Develop a perspective on customer and market trends, sharing insights directly with our founding team to influence product direction.- Gather and articulate technical feature requests to improve product alignment with customer needs.What We’re Looking For:- Takes ownership of global customer requests; startup pace and mindset.- Bachelor's degree in a related field or equivalent experience; strong communication and interpersonal skills.- Empathy for technical and non-technical users; ability to make complex topics accessible.- Solid understanding and hands-on experience with two or more programming languages (e.g., Python, SQL, JavaScript) or equivalent technical skills.- Experience collaborating effectively with both technical and non-technical stakeholders; startup experience strongly preferred.Why Estuary?- Collaborative, high-performing team passionate about data and pushing the envelope.- Early-stage startup environment; remote-first culture with autonomy.- Quarterly offsites; competitive salary, equity, and benefits.