About Capsule

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster, and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, we’d love to have you join us.

About the Role:

We are looking for an adaptable, high-energy Facilities & Maintenance Manager to serve as the "nerve center" of our pharmacy fulfillment center in Harlem. You will be responsible for facilities maintenance, warehouse logistics, and site security. You are someone who can fix a gas valve in the morning, manage a high-volume shipping pickup in the afternoon, and follow up with a vendor about a recurring PLC error by end-of-day. This role requires a "proactive fixer" mentality—you don't just see a problem; you own the solution from start to finish.

What You’ll Do:

• Perform a wide range of facility maintenance and on site repairs, from general handyman tasks like fixing hardware and replacing ceiling tiles to more involved MEP projects involving water supply and line voltage.

• Manage security and act as the primary administrator for building systems, including badge levels and troubleshooting entry-point hardware.

• Provide plant automation support and act as the onsite technical liaison for pharmacy systems, managing our spare parts inventory and vendor support tickets.

• Lead logistics and receiving for monthly national shipping and all inbound freight, ensuring the loading dock and warehouse are staged for maximum flow.

• Assist supply chain team in ordering non-inventory items like packaging, PPE, and other regular pharmacy supply

• Coordinate and manage onsite vendor relationships and service schedules for waste management, water delivery, FedEx logistics, cleaning services, and landlord communications to ensure seamless building operations.

• Drive organizational standards by implementing and sustaining 5S lean practices across the warehouse and office to eliminate clutter and improve efficiency.

About You:

• You take pride in your work and enable the best work of others on the team.

• You think ahead to anticipate the needs of your teammates, and you give all the facts, making it easy for others to make decisions.

• You work hard and want to have fun while you do so. You celebrate wins and remember to enjoy the journey as we build something iconic.

• You can work both right and fast and don’t view them as trade-offs.

• You operate like an owner and take personal responsibility for your work.

• You think on your feet and can shift priorities quickly without losing sight of your overall goals.

Requirements:

• 3+ years of experience in facility management, warehouse operations, or a specialized trade.

• Proficiency in mechanical or electrical repair and facility software for access control and shipping.

• Ability to lift 50+ lbs and remain active in a multi-floor facility.

• Strong organizational skills with a jack-of-all-trades mentality.

• Ability to participate in an emergency call tree for after-hours security or system alerts.

What We Offer

• Comprehensive benefits package including medical, dental, and vision coverage for full-time employees

• The opportunity to work alongside some of the brightest minds in healthcare and technology

• The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry, touching 70% of Americans once a month

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have diverse problems to solve and believe that we need diverse perspectives to deliver the best possible solutions. We look for talent from a wide range of backgrounds, including—but not limited to—race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Notice to Job Applicants