At AllVoices, we’re all about making workplaces safer for everyone. AllVoices helps People Teams manage employee feedback, cases, and investigations in one centralized platform. Our AI assistant handles time-consuming tasks like filling out forms, summarizing cases, researching policies, and drafting reports. This allows People Teams to spend less time buried in spreadsheets and more time focusing on what they do best—supporting people.

AllVoices is trusted by leading companies, including Zillow, Sweetgreen, Patagonia, and Duolingo, to make it easy to manage employee relations issues all in one place - that’s why AllVoices was named a leader in the Employee Engagement, HR Case Management, and Whistleblowing categories by G2.

Our team: We’re a female-founded, fast-growing, culture-focused, venture-backed startup dedicated to building products that shape the future of work. As a team, we practice what we preach: we work to cultivate an environment in which people feel comfortable bringing their full selves to the office every day.

We’re looking for a dynamic, strategic, and customer-obsessed Enterprise Implementation Manager / Sr. Implementation Manager to successfully onboard our most complex and high-value Enterprise customers.

You’ll be the project lead and strategic advisor to new Enterprise customers, working cross-functionally to deliver value, ensure alignment to business outcomes, and drive customers to value quickly & effectively. Your ability to balance technical depth, business strategy, and proactive project management will be key to your success.

What You'll Do

• Lead Enterprise onboarding projects with precision, accountability, and white-glove service from kickoff to launch.
  
  
  
• Own project plans, timelines, and milestones, ensuring deliverables stay on track and stakeholders stay aligned.
  
  
  
• Act as the strategic point of contact for new Enterprise customers, aligning implementation with their business objectives and success metrics.
  
  
  
• Identify and mitigate blockers proactively before they escalate.
  
  
  
• Collaborate cross-functionally with Product, Engineering, Sales, and Support to understand scope, knowledge-share, and advocate for customer appropriately.
  
  
  
• Adapt and personalize onboarding workflows based on each customer’s structure, goals, learning formats, and implementation needs.
  
  
  
• Prioritize effectively, focusing on the highest-impact work while delegating or outsourcing components when appropriate.
  
  
  
• Contribute to onboarding content and training optimization, identifying gaps and facilitating the creation of new enablement assets (videos, templates, documentation)
  
  
  
• Track and report on onboarding success metrics, including time to launch, adoption milestones, delayed stages, and implementation satisfaction.
  
  
  
• Ensure exceptional customer experiences, anticipating needs, addressing concerns quickly, and delivering with urgency and professionalism
  
  
  

What You'll Bring

• 4–8 years of experience in SAAS and/or enterprise implementation
  
  
  
• Proven success owning complex, multi-stakeholder enterprise projects end-to-end
  
  
  
• Strategic mindset: you understand customer business goals and design onboarding around them
  
  
  
• Proactive communicator and risk manager: you don’t wait for someone to raise a flag
  
  
  
• Strong technical acumen and ability to translate customer needs into product or integration solutions
  
  
  
• Confident project lead: you drive alignment, escalate issues as needed, and keep teams focused
  
  
  
• Flexible and entrepreneurial: you iterate and adapt quickly based on customer needs and evolving priorities
  
  
  
• Excellent prioritization and time management skills — you know what matters most and how to get it done
  
  
  
• Experience improving or owning onboarding documentation, processes, and training content
  
  
  
• Metrics-focused: you track progress, measure success, and use data to guide improvements
  
  

Bonus Points If You Have

• Experience working with HR tech (or other workflow-heavy enterprise tools)
  
  
  
• Solutions engineering experience
  
  
  
• Background in CS operations or process design